Most Asked Questions

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Marked As Delivered, But Not Received


If your order is marked as delivered but you haven’t received it yet, don’t worry! Sometimes the shipping carrier updates the status a little early. Please allow 1-2 extra days for your package to arrive. If it’s still not with you after that, feel free to reach out to us, and we’ll be happy to assist you!

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Where is My Order? (Order Tracking)


To track your order, please use the email address or phone number you provided at checkout, along with your order number, which can be found in the confirmation email we sent you. Then, enter this information in the tracking section at the top left corner.

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Marked as Ready to Ship for a While


Sometimes tracking updates can take a little longer to reflect. If your order has been marked as "ready to ship" for more than 3 days, it’s very likely already on its way.

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